Government Contract | California
Multi-User Flight Information Display System

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Bid Information

Bid Alert No: 00000514368

Bid Title: Multi-User Flight Information Display System

Agency Bid No. Title: 15-16/15

Received Date: 03/16/2016

Close Date: 04/21/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated


Specifications include, but are not limited to:The scope of work is to be used as a general guide and is not intended to be a complete list of all work necessary to complete the project. The successful Proposer must provide a new generation MUFIDS solution, provide training for first level support staff (Currently ServiceTec International Inc.), and provide second level maintenance support with software updates at the Oakland International Airport for a period of seven (7) years. There is no additional network cabling, electrical or screen replacement planned as part of this RFP, but transition from the old system to the new system must be accomplished without operational impact to either the new or existing MUFIDS. First level support includes: A. Daily preventive maintenance; B. System Monitoring; C. Responding to trouble reports; D. Replacing module type hardware components such as computers, monitors, etc.; and, E. Elevating issues that cannot be resolved to 2nd level support. Second level support is defined as: A. Providing remote software and server maintenance B. Providing all software updates and upgrades to maintain the system. C. Providing 24-hour call center support D. Receiving and responding to trouble reports from the Ports Aviation IT Department or the a i r p o r t s first level maintenance vendor, ServiceTec International Inc

Product Codes: 03554, 90911

Agency Information

Issuing Agency: Port of Oakland

State: California

Agency Type: State and Local

Contact: John Banisadr Port of Oakland, 530 Water Street, Oakland, California, 94607




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