Government Contract | Maine
Customer Service Training

Bid Information

Bid Alert No: 00000430101

Bid Title: Customer Service Training

Agency Bid No. Title: 201511204

Received Date: 12/04/2015

Close Date: 01/12/2016

Purchase Type: Not Stated

Delivery Point: Maine

Delivery Date: Not Stated

Special Notices: Questions Due By 12/16/2015 05:00 PM, Training Required


Specifications include, but are not limited to:1. The Department requires at a minimum two (2) certification levels of customer service training coursesto be offered over the resulting contract term. The customer service trainings must be designed to buildbasic customer service skills and provide more advanced content for supervisors/leaders to support andencourage customer service performance expectations in the workplace.2. The Department requires the successful Bidder to be capable of including customized course contentinto customer training courses. The Department is seeking a collaborative approach in developing coursecontent that will be inclusive of modern materials to address the needs of an agile workforce such as butnot limited to: aligning with the best practices in the information technology (IT) industry, using currentterminology typically found in an IT work environment, and demonstrating exercises that are relevant tothe culture of the State of Maines workplace. The Department expects the Bidder will incorporate Stateof Maine employee speakers into various trainings as requested by the Department. Bidders mustprovide a statement they are willing to work with the Department to customize trainings to meet theDepartments requirements.3. Courses must be customized to meet the Departments evolving technical needs, such as theimplementation of business process management and agile project work. Bidders must describe howtheir current and future course materials will meet this requirement.

Bid Related Documents

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Product Code: 92435

Agency Information

Issuing Agency: State of Maine, Department of Administrative & Financial Services (DAFS)

State: Maine

Agency Type: State and Local

Contact: Michelle Fournier 111 Sewall St, 4th FL, 9 Station House, Augusta, Maine, 04333

Phone: 207-624-8868




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