Government Contract | Colorado
COMMUNICATIONS CAPTURE

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Bid Information


Bid Alert No: 00000603869

Bid Title: COMMUNICATIONS CAPTURE

Agency Bid No. Title: 497

Received Date: 06/17/2016

Close Date: 06/29/2016

Purchase Type: Not Stated

Delivery Point: Routt County, Colorado

Delivery Date: Not Stated

Special Notices: Questions Due By 06/22/2016 05:00 PM

Specifications

Specifications include, but are not limited to: a system to capture and archive telephone and radiocommunications for compliance and quality assurance. The system must be capable ofcapturing all communication mediums including: Voice, VoIP, Email, Chat and ComputerScreens. The system will be deployed in the center but must be scalable to handle theneeds of the whole Routt County. The platform must provide a full 360 degree view of all communication. The system notonly has to capture Voice, VoIP, Email, Chat and screens but it also must allow forQuality Assessment, Reporting and Auditing of all communication. Systems that employa single approach providing only voice capture or only email capture will not beconsidered. The Routt County is not interested in managing multiple platforms toachieve our ultimate goal of 360 degree communications capture.

Bid Related Documents

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Bid Related Attachments

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Product Codes: 20689, 20623, 20491, 20827, 83883, 20928, 20687

Agency Information


Issuing Agency: County of Routt

State: Colorado

Agency Type: State and Local

Contact: Marti Hamilton P.O. Box 773598, Steamboat Springs, Colorado, 80477

Phone: 970-870-5316

Fax: 970-879-3992

Email: mhamilton@co.routt.co.us

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