Government Contract | Florida
Telephone Answering Services Countywide

Bid Information

Bid Alert No: 00003445370

Bid Title: Telephone Answering Services Countywide

Agency Bid No. Title: 23-0413-REQ

Received Date: 03/09/2023

Close Date: 03/16/2023

Purchase Type: Term:

Delivery Point: Pinellas County, Florida

Delivery Date: Not Stated

Special Notices: Questions Due By 03/10/2023 05:00 PM


Specifications include, but are not limited to: It is the intent of Pinellas County to solicit quotes for Telephone Answering Services. Pinellas Countyseeks to establish an ongoing contract for telephone answering services. Services include coverage inthe evenings, weekends, holidays, and occasional normal daytime work hours. Call takers will berequired to receive incoming calls and electronically relay those messages and dispatch emergency callsto designated staff.This contract covers needs for multiple departments. The nature of citizens calls will normally relate tothe functions for the Department. The nature of citizens calls will normally relate tothe functions described for the Departments as follows:Group 1 Public Works Department: Manages Road & Bridge (potholes, pavement issues, items inroadway, etc.), Drainage/Stormwater (flooding, blocked stormwater pipe/ditch), Forestry/Mowing(downed trees, branches, long grass in ROW, etc.), Sign & Signal (traffic light out, missing signs, signaltiming, etc.), Mosquito Control, Right of Way (ROW) (work performed in the roadway, depression, itemsin the road, etc.)Group 2 Utilities Department: Manages the Water and Wastewater Treatment Facility Operations, themonitoring and laboratory functions, the maintenance of the distribution and collection systems,providing customer services, billing, collections, and field services to customers for water/sewer servicesprovided by the Utilities Department, and they also serve as the billing agent for other entities.

Product Codes: 91549, 91505

Agency Information

Issuing Agency: County of Pinellas

State: Florida

Agency Type: State and Local

Contact: Sharon Beacht 400 S Ft. Harrison Avenue, Clearwater, Florida, 33765

Phone: 727-464-5255




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