Government Contract | Arkansas
SOFTWARE VENDORS FOR IT SERVICE MANAGEMENT SYSTEM

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Bid Information


Bid Alert No: 00002078138

Bid Title: SOFTWARE VENDORS FOR IT SERVICE MANAGEMENT SYSTEM

Agency Bid No. Title: 20-001R

Received Date: 03/02/2020

Close Date: 03/25/2020

Purchase Type: Not Stated

Delivery Point: Little Rock, Arkansas

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to: Ability to report, respond, and resolve incidents/requests via a variety of communication methods (i.e. telephone, web portal, email, etc.).o Ease of operational support and end-user usage.o Ability to build/modify workflows appropriate to the function needed.o Web-based portal functionality that will include the ability to create multiple enduser portals for different functional areas of ARDOT (IT, HR, Facilities, etc.)

Bid Related Documents

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Product Codes: 92040, 92027, 92003, 20832, 92064, 20846

Agency Information


Issuing Agency: State of Arkansas - Department of Highway and Transportation (AHTD)

State: Arkansas

Agency Type: State and Local

Contact: Danny Keene, AHTD Equipment and Procurement Division Department of Highway and Transportation (AHTD), 10324 Interstate 30, P.O. Box 2261, Little Rock, Arkansas, 72203

Phone: 501-569-2672

Fax: 501-569-2679

Email: danny.keene@arkansashighways.com

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