Government Contract | California
Site-Based Technology Support Services Bench

Specifications include, but are not limited to: The Los Angeles Unified School District seeks qualified proposers to provide site-based technologysupport services for the functional area(s) described below.Contractor shall make no changes/modifications to the physical network configuration, and noadditions to the network that will impact the infrastructure and security of the existing network. Nopurchase of hardware or software will be allowed using the award of this contract.B. FUNCTIONAL AREA(S)1) Desktop and Cloud Based Application Support - Provide basic support functions, including theinstallation and/or redeployment of desktops, laptops, mobile devices, printers, peripherals, andoffice software; troubleshooting, diagnosis and resolution of desktop and cloud applicationsproblems, configuring of desktops, laptops, mobile devices and other types of equipment forstandard application; identification and correction of user hardware problems, with advancedtroubleshooting as needed; maintenance of an updated inventory in Remedy of all related computerhardware and providing general help desk support services.2) Local Server Administration and Support Manage computer system and networks to includecomplex application, database, messaging, web and other servers and associated hardware,software, communications, operating systems necessary for the quality, security, performance,availability, recoverability, and reliability of the system. Ensure scheduled preventive maintenancefor equipment is properly and promptly performed; maintain the maintenance records on theequipment; develop operations, administrative, and quality assurance back-up plans and proceduraldocumentation. Setup new users and edit or remove existing users on server. Server performanceand capacity management services with reporting when specified thresholds are reached.Configuration management, including changes, upgrades, and patches. Support of specializedsoftware as it relates to the server(s) and associated hardware. Management of user logins andsecurity. Coordinate repair and maintenance work contracted repair vendors and ensure repairs areconducted in a timely fashion.3) Network Connected Equipment Support Primary installation and maintenance of printers,network copiers/scanners, etc. Primary maintenance including regular analysis, routineconfiguration changes, and installation upgrades. Alert notifications to designated District personnelin the event of failure.