Government Contract | District of Columbia
RFTOP - All Service Process Improvement - DCSS MOBIS

Bid Information


Bid Alert No: 00002018128

Bid Title: RFTOP - All Service Process Improvement - DCSS MOBIS

Agency Bid No. Title: Doc489656

Received Date: 01/16/2020

Close Date: 01/23/2020

Purchase Type: Term:

Delivery Point: 4058 Minnesota Ave N.E., Suite 3700, Washington, District of Columbia, 20019

Delivery Date: Not Stated

Special Notices: Questions Due By 01/21/2020, Bidder Preregistration

Specifications

Specifications include, but are not limited to: A.6.1 The contractor shall promote staff engagement to implement core methodologies like SixSigma or Kaizen with their process philosophy for the continuous process improvement forOPFL and OUI;A.6.2 The contractor shall conduct interviews to perform a review and evaluation of current teamfunctions and procedures to identify existing problems, provide recommendations for solutionsto enhance productivity, and provide robust controls to reduce risk for all existing policies,procedures and guidelines associated with each program under the PFL and UI programs dueto the implementations and modernizations of their systems. This includes the PFL & UI TaxDivision, PFL & UI Benefits Division, Information Technology (IT), Program Administration,UI Compliance Division and other projects serving targeted programming.A.6.3 The contractor shall submit a guidance plan including logic model development plans whichshall follow a government industry standard framework from which the processimplementation and evaluation shall be based on, to assess on-going processes and outcomeindicators of programs to PFL and UI leadership;A.6.4 The contractor shall conduct regular status interviews and observations daily at DOESheadquarters in Washington, DC, of program operation teams, including leads, and reviewestablished policies and procedures, operational guidelines, and other division protocolsassociated with day to day program operations during the evaluation process. Employeeconsultation will be incorporated throughout the evaluation process to define problems thatinterfere with productivity and achieving agency visions;A.6.5 The contractor shall ensure continuous communication and submit monthly milestone reportsand weekly project status reports via email every Monday by 3:00 PM EST for the previousworkweek to the designated Contract Administrator (CA) and PFL and UI leadership. Theinformation in the project status reports shall include the title of the program and division, thecurrent step or cycle of their methodology being reported on, current status of the review ofPFL and UI programs standard procedures (SOPs) and/or policies, deficiencies found in dailyoperations, policies and guidelines, feedback and recommendations to mitigate deficiencies,continuing timeframe of completion of each task, project milestones achieved, estimated timeof completion on milestones, evaluation and recommendations to the process;

Product Codes: 91829, 91871, 91875, 91830

Agency Information


Issuing Agency: District of Columbia - Office of Contracting and Procurement (OCP)

State: District of Columbia

Agency Type: State and Local

Contact: Alvin N Stith 4058 Minnesota Ave N.E., Suite 5300, Washington, District of Columbia, 20019

Phone: 202-727-0252

Email: alvinn.stith@dc.gov

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