Government Contract | Texas
REQUEST FOR PROPOSALS TO PROVIDE RELAY ACCESS SERVICES

Bid Information


Bid Alert No: 00002353641

Bid Title: REQUEST FOR PROPOSALS TO PROVIDE RELAY ACCESS SERVICES

Agency Bid No. Title: 473-20-00003

Received Date: 09/29/2020

Close Date: 10/26/2020

Purchase Type: Term: 12/01/2020 - 11/30/2024

Delivery Point: Not Stated, Texas

Delivery Date: Not Stated

Special Notices: Questions Due By 09/30/2020, Bidder Preregistration

Specifications

Specifications include, but are not limited to: A. The TRS Account Manager must be stationed at a relay center in Texas. The TRSAccount Manager must be responsible for TRS in Texas only, including all subcontractedrelay services provided by this contract.B. The TRS center or centers must be located in Texas. However, the TRS provider mayreroute up to twenty percent of the total traffic to its relay centers in other states ifnecessary, to meet required Average Speed Answer (ASA). In addition, the TRSprovider may reroute up to 100% of emergency calls to other relay centers, includingrelay centers in different states if necessary.C. Up to 100% of Desirable Services may be provided from outside of Texas if the proposalclearly shows:1. The method used to ensure that these services will be continuously monitored,assessed for quality control, and managed to ensure that each subcontracted servicewill maintain the same level of quality as other instate services required by the TexasTRS contract;

Product Code: 91585

Agency Information


Issuing Agency: Public Utility Commission of Texas

State: Texas

Agency Type: State and Local

Contact: 1701 North Congress Avenue, Austin, Texas, 78711

Email: rfpcorrespondence@puc.texas.gov

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