Government Contract | Virginia
REGIONAL CRISIS CALL CENTER

Bid Information


Bid Alert No: 00002697253

Bid Title: REGIONAL CRISIS CALL CENTER

Agency Bid No. Title: RFP2000003346

Received Date: 07/27/2021

Close Date: 08/19/2021

Purchase Type: Not Stated

Delivery Point: Fairfax County, Virginia

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 08/03/2021 11:00 AM, Questions Due By 08/12/2021 11:00 AM

Specifications

Specifications include, but are not limited to: a. Provide crisis telephone support and information and referral services to individuals experiencing a crisis, through a toll-free hotline that meets or exceeds standards prescribed by the American Association of Suicidology (AAS) with real-time access to a live person 24/7/365. All calls, chats, and texts will be responded to and tracked using a DBHDS Crisis Call Data platform.b. Provide text and chat functional support, triage to assess for additional needs andlinkage through warm hand-offs to regional and local resources.c. Manage dispatch of mobile crisis teams, as warranted, based on outcome ofassessment and Marcus Alert Workgroup decision tree.

Product Code: 91520

Agency Information


Issuing Agency: County of Fairfax

State: Virginia

Agency Type: State and Local

Contact: Jadira C. Blevins

Phone: 703-324-7828

Email: jadira.blevins@fairfaxcounty.gov

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