Government Contract | Ohio
Patient Billing Document Printing and Processing

Bid Information

Bid Alert No: 00002348262

Bid Title: Patient Billing Document Printing and Processing

Agency Bid No. Title: 449

Received Date: 09/24/2020

Close Date: 10/06/2020

Purchase Type: Term:

Delivery Point: OHIO

Delivery Date: Not Stated

Special Notices: Questions Due By 09/29/2020 05:00 PM


Specifications include, but are not limited to: The vendor needs to bid individually all the fees relating to the service including processing, postage, special inserts, set-up costs, forms storage, payment portal, programming costs, or any other charges that may be billed by the vendor.Receive zip file containing text files of data on a weekly basis for MHS statements.Receive PDF files of data for Skilled Nursing statements.Produce statements for Epics service areas for Single Billing Office and Skilled Nursing with laser print quality in the format approved by The MetroHealth System PFS designated representative(s).Process multiple page statements to mail in a single envelopeUtilize CASS Certification to standardize addresses and apply ZIP +4, and pre-barcode the statement to insure the lowest possible postage rates.Utilize OCR scanning technology.Fold, insert, meter statement and enclose return envelope.Allow for weekly runs of approximately 20,000 statements (actual weekly volumes may vary below or above this estimated amount).Same day turnaround time for creation of statement.12-hour turnaround time from receipt of data file transmission, for MHS approval in vendor system.6-hour turnaround time from receipt of approval for statement PDF images to be uploaded to FTP site.Capability to process inserts on a demand basis.Produce and provide secured customized Patient Statement Template and Index files as per MetroHealth specifications using as baseline of information.Provide and return a PDF of statement after customizations, in the acceptable Epic format to enable updating to the Epic System.Provide payment gateway to process payments through MyChart.Allow patients and Metro Health staff to process payments via e-check, debit card and credit card.Access reports of payments collected.Ability to have statements pulled from statement run as requested.Process all identified VIP accounts in a separate file and handle the same way as the regular statement file run.Describe back-up facilities and procedures that will be used in case of a disaster.Or emergency at the original site of statement processing.Provide Returned Mail Address Search services and suppress from file if new address has not been found.Provide suppression of statement for pre-determined homeless addresses.Provide Mail Address Search on weekly refund files provided by Metro Health.Provide weekly reports as follows:Confirmation of number of statements received in transmission.Confirmation of number of statements rejected during processing.Confirmation of number of statements mailed.Breakdown of postage used for mailing. Indicate number of pieces at various postage rates. Summarize at end of report for total postage used.Per statement cost; USPS mailed and e-statement.Report of suppressed statements.

Product Code: 94610

Agency Information

Issuing Agency: The MetroHealth System (MetroHealth)

State: Ohio

Agency Type: State and Local

Contact: 2500 MetroHealth Drive, Cleveland, Ohio, 44109



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