Government Contract | Alabama
Pandemic EBT Customer Service Call Center

Bid Information

Bid Alert No: 00002567957

Bid Title: Pandemic EBT Customer Service Call Center

Agency Bid No. Title: 2021-500-02

Received Date: 04/12/2021

Close Date: 04/22/2021

Purchase Type: Term: 06/01/2021 - 12/31/2021 - Option to Renew

Delivery Point: Various Locations, Alabama

Delivery Date: Not Stated

Special Notices: Bidder Preregistration


Specifications include, but are not limited to: The Alabama DHR Food Assistance Program in conjunction with Alabama State Department of Education(ALSDE) seeks to contract with a vendor to provide Customer Call Center services for the States (PandemicEBT) P-EBT program. P-EBT is a program which provides EBT benefits to students who miss meals whichwould be provided to the students under the National School Lunch Program (NSLP) were the studentsattending school. In order to qualify for P-EBT benefits, students must attend a school which participates in theNSLP. Also, the student must be eligible for free or reduced breakfast or lunch when receiving face-to-faceinstruction. Finally, the students must either be receiving instruction virtually or under a hybrid schedule as aresult of the COVID-19 pandemic. The selected vendor will answer calls from clients regarding the P-EBTprogram. Questions may relate to services provided by DHR or ALSDE.

Bid Related Documents

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Product Code: 91520

Agency Information

Issuing Agency: State of Alabama - Department of Human Resources

State: Alabama

Agency Type: State and Local

Contact: 50 Ripley Street, Montgomery, Alabama, 36130



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