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Online, IVR & Retail Partnership POS Payment Services RFP

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Bid Information

Bid Alert No: 00002388091

Bid Title: Online, IVR & Retail Partnership POS Payment Services RFP

Agency Bid No. Title: PUR1020-092

Received Date: 10/30/2020

Close Date: 12/01/2020

Purchase Type: Term:

Delivery Point: Cedar Rapids, Iowa

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 11/05/2020 02:00 PM, Questions Due By 11/10/2020 03:00 PM


Specifications include, but are not limited to: 4.2.1 Consultant shall provide a citywide system that allows for online and IVR acceptance for both credit cardand ACH transactions. Consultant shall also provide for mobile payments and payments at third partyretailers. The system shall include all requirements necessary to complete the transaction. Consultantshall provide a web portal link on the Citys website, an IVR phone system, and a mobile application witha design that is acceptable to the City. The Consultant shall also have established relationships with localretailers to ensure adequate access for City customers. A list of these relationships shall be provided inthe RFP response.4.2.2 Consultant shall assist the City to implement modernization of its payment acceptance methods includingmobile payments and third party retail payments. Consultant shall utilize a QR code or scan bar, which ispresented to the retailer for payment to ensure correct recording of the payment.4.2.3 Consultant must provide electronic processing of each transaction on the Consultants site at the time theauthorization is performed. Customer information must not be processed or recorded in any way on theCitys network but must take place within the Consultants secured network. Consultant must provideevidence of PCI compliance with the RFP response and as requested throughout the Contract period.Consultant is required to inform the City of any noncompliance or network breach issues as they arise.4.2.4 Consultant shall operate an electronic merchant card/ACH processing system that will provide promptauthorizations and must be able to deliver collected funds to the Citys designated depository account.The float on City funds should be minimized. Consultant shall operate an electronic merchant cardprocessing system that allows for efficient charge backs to the customers merchant card using either amerchant card number or reference number.4.2.5 Consultant shall provide fee structure tables which display the costs for each payment type (cash, ACH orcredit/debit card) in isolation, for convenience fee, and City paid fees for each mode (Third Party retail,Online/IVR and/or mobile pay options). This will allow the City to determine if a free payment option willbe provided to the customer. If a convenience fee is assessed on customer transactions in compliance with the rules set forthby VISA, MasterCard and Discover, City revenue will be segregated from the convenience fee andremitted to the Citys checking account. The convenience fee will be retained by the Consultantto cover all costs associated with the processing of the transaction and maintaining the system.The convenience fee may be set as a flat fee, tiered or percentage per transaction and will beprovided as part of the RFP response. Consultant shall be solely responsible for the payment ofall transaction costs via the collection of the convenience fee. The City will not be responsiblefor any fees not covered by the convenience fee. The required convenience fee may be changedby mutual agreement between the City and the Consultant upon 60 days notice. Any restrictionson the transaction size should be included in the proposal response. Consultant shall include inthe RFP response a cost schedule encompassing what the fees would be if the City should chooseto pay them in comparison to the customer paying the fees.

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Bid Related Attachments

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Product Codes: 20820, 20447, 20865, 92064, 20846, 92045

Agency Information

Issuing Agency: City of Cedar Rapids

State: Iowa

Agency Type: State and Local

Contact: Rebecca Johnson, Purchasing Services Division

Phone: 319-286-5062

Fax: 888-815-3659




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