Government Contract | Hawaii
Ombudsman Services for Med-QUEST Division (MQD) Beneficiaries and Providers

Bid Information


Bid Alert No: 00002206246

Bid Title: Ombudsman Services for Med-QUEST Division (MQD) Beneficiaries and Providers

Agency Bid No. Title: RFI-MQD-2021-005

Received Date: 06/10/2020

Close Date: 06/15/2020

Purchase Type: Not Stated

Delivery Point: Statewide, Hawaii

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to: The State of Hawaii, through its Medicaid agency, the Department of Human Services(DHS), Med-QUEST Division (MQD), is issuing this Request for Information (RFI) toseek information and comments to prepare a Request for Proposals (RFP) to contract anOmbudsman service to assist Medicaid beneficiaries in navigating the Managed Carehealth plans grievance and appeal process to resolve health care services issues onaccess, quality, or quantity limitations in the QUEST Integration (QI) program. TheOmbudsman service will also be made available to managed care providers to addresstheir concerns by educating the Provider on how to access the grievance and appealsprocess of the managed care system.

Bid Related Documents

Download Solicitation Notice

Product Codes: 91869, 91878, 94807

Agency Information


Issuing Agency: State of Hawaii - Department of Human Services

State: Hawaii

Agency Type: State and Local

Contact: Renee Souza Med-QUEST Division, 1001 Kamokila Blvd., Suite 317, Kapolei, Hawaii, 96707

Phone: 808-692-7973

Email: rsouza2@dhs.hawaii.gov

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