Government Contract | Missouri
NEW MADRID LICENSE OFFICE - MISSOURI DEPARTMENT OF REVENUE

Bid Information


Bid Alert No: 00002892401

Bid Title: NEW MADRID LICENSE OFFICE - MISSOURI DEPARTMENT OF REVENUE

Agency Bid No. Title: RFQSDOR220012

Received Date: 01/24/2022

Close Date: 02/02/2022

Purchase Type: Term:

Delivery Point: New Madrid, Missouri

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to: a.Operate a license office under the Contractor Name as identified on the Notice of Award issued by the Department of Revenue. b.Prohibit from discriminating against recipients of services on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation. c.Manage the license office and ensure the performance of all required duties in the collection of motor vehicle and marine sales and use taxes; and the processing of title transactions, motor vehicle and marine registrations, and driver licenses (including Commercial Driver License, nondriver licenses, permits, etc.) under the provisions of Missouri law, including, but not limited to, Section 136.055, RSMo, and chapters 32, 115, 144, 301, 302, 303, 306, 307, 643, and 700, RSMo. 1)The contractor must fully comply with all state agency policies, procedures, and statutes and shall not be relieved of any responsibility for performance under the contract due to failure to review current state agency policies, procedures, and statutes, including, but not limited to:(A)The processing of transactions The state agency may review transactions processed by the contractor for accuracy and compliance.;(B)Mailing of shipments The contractor shall submit each days shipment at the expense of the contractor to the state agency in a form and method specified by the state agency. ;(C)Securing data and equipment Ensure the integrity of user identifications and passwords for access to the state agency systems to process transactions.;(D)Fraud prevention The contractor shall use reasonable diligence to detect and prevent fraud and shall immediately report any instance of fraud or suspected fraud.; d.Communicate with the state agency by: 1)Responding to any request by the state agency for information, documentation, or action within the deadline specified by the state agency or the contractor must request an extension in writing prior to the deadline. If no deadline is given, the contractor must respond by the close of business on the third (3rd) business day after the request was sent by the state agency. Failure of the contractor to comply may result in the assessment of liquidated damages as specified on Attachment 4.; 2)Keeping all communications between the contractor or license office personnel and the state agency professional. Any communications regarding license office business from the contractor or license office personnel to customers or other entities must be completed in a positive, professional manner that promotes good public relations. The contractors communications shall not present the state agency and/or other license offices in a negative image.; e.Communications regarding other license offices or the state agency should be kept professional and must be completed in a professional manner that promotes good public relations and does not intentionally harm another license offices image or reputation.

Product Codes: 95816, 95870

Agency Information


Issuing Agency: State of Missouri Department of Revenue

State: Missouri

Agency Type: State and Local

Contact: Laura Stark 301 West High Street, Jefferson City, Missouri, 65101

Phone: 573-751-1760

Email: laura.stark@dor.mo.gov

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