Government Contract | Maryland
NASPO Public Safety/Law Enforcement Video Products, Services and Solutions

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Bid Information


Bid Alert No: 00002655223

Bid Title: NASPO Public Safety/Law Enforcement Video Products, Services and Solutions

Agency Bid No. Title: OK-MA-145-21

Received Date: 06/21/2021

Close Date: 07/28/2021

Purchase Type: Term:

Delivery Point: Not Stated, Maryland

Delivery Date: Not Stated

Special Notices: Questions Due By 06/29/2021 04:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to: 2.3.1 Customer Service.Please provide information relating to the following items regarding yourcompany customer service policy.2.3.1.1 What are your hours of operation and when are key account peopleavailable to us?2.3.1.2 Describe how problem identification and resolution will behandled.2.3.1.3 How do you respond to customer complaints and service issues?2.3.1.4 How do you assess customer satisfaction?2.3.1.5 What are your quality assurance measures and how are theyhandled in your organization?2.3.2 Project ManagementPlease describe any project management services your company offers.2.3.3 Implementation.Please describe in detail any project implementation services your companyoffers.2.3.4 Maintenance and Repair.Please describe any maintenance and repair services your company offers.2.3.5 InstallationPlease describe any installation services that your company offers.2.3.6 Training.

Product Codes: 71590, 91893, 99077

Agency Information


Issuing Agency: State of Maryland - Department of General Services

State: Maryland

Agency Type: State and Local

Contact: Ethel Hall

Phone: 800-449-4347

Email: ethel.hall@maryland.gov

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