Government Contract | Arizona
Mitel VoIP System Maintenance

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Bid Information

Bid Alert No: 00002757847

Bid Title: Mitel VoIP System Maintenance

Agency Bid No. Title: IFB-PO-2200017

Received Date: 09/21/2021

Close Date: 10/15/2021

Purchase Type: Term:

Delivery Point: Pima County, Arizona

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 09/24/2021 11:00 AM, Bidder Preregistration


Specifications include, but are not limited to: 1. Contractor will provide Pima County ITD Telecom with first level technical support, and as necessary assist County in troubleshooting open tickets with Mitel TAC. Contractor will maintain up-to-date official Mitel partner status to facilitate this support. 2. Contractor will implement all recommended system software upgrades, firmware upgrades, and patches as these upgrades and patches become available. 3. Contractor will provide quarterly updates of new Mitel announcements and consulting services for product and code recommendations. 4. Technical and customer support will be provided on a 24/7/365 basis. 5. Contractor must employ a minimum of two MiVC and ECC certified technicians that are familiar with Countys phone system to provide remote and/or onsite support as needed.

Product Codes: 92037, 91579

Agency Information

Issuing Agency: County of Pima

State: Arizona

Agency Type: State and Local

Contact: 150 W. Congress St., Tucson, Arizona, 85701



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