Government Contract | Missouri
Information Technology Service Management Tracking System

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Bid Information

Bid Alert No: 00002653126

Bid Title: Information Technology Service Management Tracking System

Agency Bid No. Title: 21-144 (RFI)

Received Date: 06/15/2021

Close Date: 07/02/2021

Purchase Type: Not Stated

Delivery Point: Parkway School District, Chesterfield, Missouri

Delivery Date: Not Stated

Special Notices: Questions Due By 06/25/2021 05:00 PM


Specifications include, but are not limited to: 3.1RFI Summary:The Districts Department of Technology is performing this RFI to receive recommendations for a ITSM solution. This solution shall focus on service management, requests, process management and routing, problem and incident management, inventory, knowledgemanagement and integrated/automated customer communications. The solution should at a minimum:-Provide the flexibility to function at the enterprise level, while simultaneously providing partitioning of independent single building, or single department functionality with corresponding administration access levels. -Support internal and external (public) users-Provide web and mobile solutions-Integrate with other enterprise systems such as Follett Destiny through manual import/export, API, or custom/prefab connectors-Provide canned and custom reporting and dashboard capabilityAdditionally, the District is interested in learning about:-Variations of solution deployment based on organizational readiness and flexibility to grow as our IT processes mature.-Similar solutions implemented in another organization and/or K-12 School District-Best practices for K-12 systems.-Use in non-IT functions such as Facilities, HR and others. -Clarification and understanding of licensing and usage.-Security, control, and accountability for both the recommended solution as well as your hosting facility(ies).-Software Asset tracking solution

Bid Related Documents

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Bid Related Attachments

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Product Codes: 20880, 20855, 91871, 20854, 20853

Agency Information

Issuing Agency: Parkway School District

State: Missouri

Agency Type: State and Local

Contact: 314-415-8254




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