Government Contract | Wisconsin
Information Technology Service Management / Project Management Software Solution & Support

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Bid Information


Bid Alert No: 00002020968

Bid Title: Information Technology Service Management / Project Management Software Solution & Support

Agency Bid No. Title: USS-20-8114-P

Received Date: 01/17/2020

Close Date: 02/06/2020

Purchase Type: Term: 06/30/2021 - Option to Renew

Delivery Point: University of Wisconsin, Madison, Wisconsin

Delivery Date: Not Stated

Special Notices: Questions Due By Optional 01/22/2020 02:00 PM, Pre-Bid Conference Mandatory 01/27/2020 10:00 AM, Bidder Preregistration

Specifications

Specifications include, but are not limited to: The University of Wisconsin-Shared Services (UWSS) Information Technology department is seeking a replacement for its current Information Technology Service Management (ITSM) systems (BMC Footprints unlimited licensing & Cherwell approximately 40 concurrent users). The goal of this RFP is to identify and select a cloud-based Software as a Service ITSM system including support and implementation services to be used by UWSS, UW-System Administration (UWSA), UW Extended Campus (UWEX) and potentially the eleven (11) four-year Comprehensive Campuses within the UW System. We are seeking an ITSM solution capable of handling and integrating incident, change, configuration management, knowledge base, and project management. The University currently has basic processes for Incident Management, Change Management, Knowledge Management and Self-Service Portal. The system will need to manage approximately: 16,000 Incidents annually* 250 Change Requests annually* 750 Configuration Items* 500 UWSS UWSA, and UWEX Employees* (approximately 175 IT staff (including 20 tier 1 staff and 60-70 concurrent user accounts and 40 with dedicated accounts))12,000 faculty & staff initially. This number will increase as Comprehensive Campuses join.*These are current values from UWSS/UWSA/UWEX and are expected to scale upward annually.

Bid Related Documents

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Product Codes: 20890, 92003, 20868, 92045

Agency Information


Issuing Agency: University of Wisconsin

State: Wisconsin

Agency Type: State and Local

Contact: Mike Morris 432 N. Lake Street, Rm. 501, Madison, Wisconsin, 53706

Phone: 608-262-1796

Email: mike.morris@uwex.edu

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