Bid Information
Bid Alert No: 00002166559
Bid Title: FLEXIBLE SERVICE PRICE AGREEMENTS FOR PBX SYSTEM
Agency Bid No. Title: 1389
Received Date: 05/11/2020
Close Date: 06/08/2020
Purchase Type: Not Stated
Delivery Point: Portland, Oregon
Delivery Date: Not Stated
Special Notices: Bidder Preregistration
Specifications
Specifications include, but are not limited to: 1. General System Development. Provide as-needed and/or project-specific consulting Services,including knowledge transfer, for System-level evolution of Features & Functionality, Architecture, NetworkManagement, Business Continuity, Additions, Converged Communications, Analysis and Documentation, andSystem Upgradepath.2. Avaya Core Systems. Provide as-needed and/or project-specific consulting Services including but not limitedto System upgrades, creation and/or modification of new Automatic Call Distribution (ACD) groups, Vectors, VectorDirectory Numbers (VDNs), and/or trunk groups (with associated translations), Proposal/implementation of newSoftware Releases, and assistance in Patch Level Updates. Systems supported to include Call Managers, Session BorderControllers, Session Managers, Diagnostic Servers, Secure Access Link servers and other supporting Services.3. Avaya Call Center Support Systems. Provide as-needed and/or project-specific consulting Servicesincluding creation of custom reports, recommendations on third party and Avaya software for enhanced reportingcapabilities, assist Call Center supervisors in developing policies and procedures using platform features andfunctionality, provide assistance to System Administrators, Proposal/implementation of new Software Releases,and Patch Level Updates. Applications included but not limited to Advanced Call Recorder (AACR),Key ManagementServices (KMS), Quality Monitoring (QM), Forecasting and Scheduling (FSS), Elite Multichannel (EMC), CallManagement System (CMS), and Avaya Wallboards.
Bid Related Documents
Download DocumentBid Related Attachments
Download Attachment Download AttachmentAmendments
Download Amendment Download AmendmentProduct Code: 91895
Agency Information
Issuing Agency: City of Portland
State: Oregon
Agency Type: State and Local
Contact: Mark Ariza
Phone: 503-823-5680
Email: mark.ariza@portlandoregon.gov