Government Contract | Oregon
FLEXIBLE SERVICE PRICE AGREEMENTS FOR PBX SYSTEM

Bid Information


Bid Alert No: 00002166559

Bid Title: FLEXIBLE SERVICE PRICE AGREEMENTS FOR PBX SYSTEM

Agency Bid No. Title: 1389

Received Date: 05/11/2020

Close Date: 06/08/2020

Purchase Type: Not Stated

Delivery Point: Portland, Oregon

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to: 1. General System Development. Provide as-needed and/or project-specific consulting Services,including knowledge transfer, for System-level evolution of Features & Functionality, Architecture, NetworkManagement, Business Continuity, Additions, Converged Communications, Analysis and Documentation, andSystem Upgradepath.2. Avaya Core Systems. Provide as-needed and/or project-specific consulting Services including but not limitedto System upgrades, creation and/or modification of new Automatic Call Distribution (ACD) groups, Vectors, VectorDirectory Numbers (VDNs), and/or trunk groups (with associated translations), Proposal/implementation of newSoftware Releases, and assistance in Patch Level Updates. Systems supported to include Call Managers, Session BorderControllers, Session Managers, Diagnostic Servers, Secure Access Link servers and other supporting Services.3. Avaya Call Center Support Systems. Provide as-needed and/or project-specific consulting Servicesincluding creation of custom reports, recommendations on third party and Avaya software for enhanced reportingcapabilities, assist Call Center supervisors in developing policies and procedures using platform features andfunctionality, provide assistance to System Administrators, Proposal/implementation of new Software Releases,and Patch Level Updates. Applications included but not limited to Advanced Call Recorder (AACR),Key ManagementServices (KMS), Quality Monitoring (QM), Forecasting and Scheduling (FSS), Elite Multichannel (EMC), CallManagement System (CMS), and Avaya Wallboards.

Product Code: 91895

Agency Information


Issuing Agency: City of Portland

State: Oregon

Agency Type: State and Local

Contact: Mark Ariza

Phone: 503-823-5680

Email: mark.ariza@portlandoregon.gov

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