Government Contract | South Carolina
Ellucian Managed Services

Bid Information


Bid Alert No: 00002696104

Bid Title: Ellucian Managed Services

Agency Bid No. Title: RFQ-072221

Received Date: 07/26/2021

Close Date: 08/05/2021

Purchase Type: Not Stated

Delivery Point: Central Carolina Technical College, Sumter, South Carolina

Delivery Date: Not Stated

Special Notices: Questions Due By 07/29/2021 04:00 PM

Specifications

Specifications include, but are not limited to: Support Services Provide a dedicated, named project manager designated as the single point of contact to escalate, manage,and coordinate queries; Make reasonable efforts to provide timely responses to inquiries and service requests; and Conduct regular conference calls, as mutually agreed with the college, to discuss open items and review theresolution summary of existing requests.Proactive Guidance, Support, and Planning Advise on planning changes and upgrades to the ERP infrastructure, specifically reviewing the ITimplications regarding any relevant product information including identification of know issues orprerequisites required prior to upgrade/implementation; Review and discuss resolution summaries on closed support cases to facilitate root-cause analysis in an effortto mitigate similar, future issues.

Bid Related Documents

Download Document

Product Code: 95877

Agency Information


Issuing Agency: Central Carolina Technical College

State: South Carolina

Agency Type: State and Local

Contact: Cheryl Allen-Lint, Purchasing Department Purchasing Department, 506 North Guignard Drive, Sumter, South Carolina, 29150

Phone: 803-778-6694

Fax: 803-778-7878

Email: allenlintcr@cctech.edu

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