Government Contract | Ohio
Data Protection Solution

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Bid Information

Bid Alert No: 00002083567

Bid Title: Data Protection Solution

Agency Bid No. Title: OU-03032020TY

Received Date: 03/05/2020

Close Date: 03/26/2020

Purchase Type: Term: 05/01/2020 - 06/30/2022 - Option to Renew

Delivery Point: Ohio University, Athens, Ohio

Delivery Date: Not Stated

Special Notices: Questions Due By 03/10/2020 02:00 PM, Bidder Preregistration


Specifications include, but are not limited to: Vendor must provide Service Level and Support Agreements. This must include: Support for administrators and technical personnel.Days and hours of operation (using Eastern Time Zone). Describe methods of interaction (phone, fax, email, web-enabled knowledgebase, etc.) for all user groups. Articulate any limits on the use of support. Provide regular software updates to the proposed system as part of its maintenance program. In this context, the vendors should describe their existing software update and patching schedule to demonstrate their software update cadence.Identify the customer contact team for all levels of support. Escalation procedures. A detailed process flow for how OHIO would resolve a performance related issue/incident (i.e. slow response) related to the system. Include levels of escalation and indicate third party entities being engaged, include average response times. Outage notification process.Technical Requirements Individual components must be deployable as virtual machines (VM) in VMware vSphere.The proposed system must be capable of vCenter controlled snapshots of VMs running all major operating systems. Should also include integration with MS SQL and Oracle RMAN to achieve application consistency and log backups (VSS and hot backup mode).

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Product Codes: 20890, 20991, 92045

Agency Information

Issuing Agency: Ohio University

State: Ohio

Agency Type: State and Local

Contact: Tim Yake, Procurement Services West Union Street Office Center, 160 West Union Street, 205D, Athens, Ohio, 45701

Phone: 740-593-1969

Fax: 740-593-2144




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