Government Contract | Alaska
CUSTOMER QUEUE SYSTEM

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Bid Information


Bid Alert No: 00001861566

Bid Title: CUSTOMER QUEUE SYSTEM

Agency Bid No. Title: 2020-0200-4351

Received Date: 09/18/2019

Close Date: 10/07/2019

Purchase Type: Term: 11/11/2019 - 09/30/2022 - Option to Renew

Delivery Point: Not Stated, Alaska

Delivery Date: Not Stated

Special Notices: Questions Due By 09/26/2019 02:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to: The system must be cloud-based and is required to be deployed across the State of Alaska using theinternet/data that the DMV currently uses. All servers and equipment must be owned and managed by thevendor, not the DMV or State. The system must have customization options available for DMV to manage. Ability to assign skills-based routing, based on the skills of the agent, for example new employees at the DMVmay only be trained to assist customers on one product such as a Drivers License, so they can only assistcustomers requesting a drivers license. Ability for customers to schedule same day appointments or choose a different day. Ability for office managers to set parameters for the appointments, for example, only allowing 4 appointmentsan hour at a DMV location. Ability for customers to check-in via website, phone, or at the DMV office for an appointment. Offices currentlyuse Nemo Q touch screens (ELO brand devices). DMV would like customers to have the ability to enter thecheck-in from home or phone. DMV intends to reuse any hardware that is currently utilized with NEMO Q tosave funds. No equipment needs to be provided; however if equipment options are available the vendor shallprovide the available equipment options.

Bid Related Documents

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Bid Related Attachments

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Product Codes: 92003, 20832

Agency Information


Issuing Agency: State of Alaska - Department of Administration

State: Alaska

Agency Type: State and Local

Contact: JENNIFER KRICK 333 Willoughby Avenue, Suite 801, P.O. Box 110210, Juneau, Alaska, 99801

Phone: 907-465-5680

Email: jennifer.krick@alaska.gov

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