Bid Information
Bid Alert No: 00002166248
Bid Title: Business Development Solution
Agency Bid No. Title: 2020-05-OCBA
Received Date: 05/11/2020
Close Date: 05/29/2020
Purchase Type: Not Stated
Delivery Point: Orange County, Virginia
Delivery Date: Not Stated
Specifications
Specifications include, but are not limited to: a. Provide 24/7 trained Customer Service Representatives (CSRs) to perform customer account related support including but not limited to: providing information regarding service packages, payment options, promotional campaigns, general inquiries, availability, ability to track customer experiencedata, etc.b. Provide a customer portal that includes at a minimum the following features:ability to upgrade/downgrade service, new account sign up, registration authentication, multiple accounts per user, bill payment, payment history,invoice history, billed usage reports, password resets, etc.c.Provide automated provisioning and activation services to allow CSRs and Field Technicians to do routine service activations and deletions.
Product Codes: 92040, 20832, 20810, 92064
Agency Information
Issuing Agency: County of Orange
State: Virginia
Agency Type: State and Local
Contact: Amanda Amos 112 W. Main Street, Suite 207, P.O. Box 111, Orange, Virginia, 22960
Email: aamos@orangecountyva.gov