Government Contract | Virginia
Business Development Solution

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Bid Information


Bid Alert No: 00002166248

Bid Title: Business Development Solution

Agency Bid No. Title: 2020-05-OCBA

Received Date: 05/11/2020

Close Date: 05/29/2020

Purchase Type: Not Stated

Delivery Point: Orange County, Virginia

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: a. Provide 24/7 trained Customer Service Representatives (CSRs) to perform customer account related support including but not limited to: providing information regarding service packages, payment options, promotional campaigns, general inquiries, availability, ability to track customer experiencedata, etc.b. Provide a customer portal that includes at a minimum the following features:ability to upgrade/downgrade service, new account sign up, registration authentication, multiple accounts per user, bill payment, payment history,invoice history, billed usage reports, password resets, etc.c.Provide automated provisioning and activation services to allow CSRs and Field Technicians to do routine service activations and deletions.

Product Codes: 92040, 20832, 20810, 92064

Agency Information


Issuing Agency: County of Orange

State: Virginia

Agency Type: State and Local

Contact: Amanda Amos 112 W. Main Street, Suite 207, P.O. Box 111, Orange, Virginia, 22960

Email: aamos@orangecountyva.gov

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