Government Contract | New Mexico
Automated Call-Out System Software

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Bid Information

Bid Alert No: 00002780291

Bid Title: Automated Call-Out System Software

Agency Bid No. Title: 22-144475

Received Date: 10/13/2021

Close Date: 10/27/2021

Purchase Type: Not Stated

Delivery Point: 101 Browning Pkwy., Farmington, New Mexico, 87401

Delivery Date: Not Stated

Special Notices: Questions Due By 10/20/2021 02:00 PM


Specifications include, but are not limited to: A more expedient, reliable way of executing callouts, while complying with both laborrules and the unique needs of multiple departments. Such a system would ideally include thefollowing features: Complex callout ability via phone, email, and text, handling inbound and outboundmessaging, while maintaining and complying with complex union rules Crew callouts allow for assembling pre-defined crew complements simultaneously or asspecified by rules, such as labor agreements. To clarify further, we seek an application thatcan recognize an FEUS-defined crew composed of various roles where the application willrecognize the difference between roles and will call out accordingly. Call one staff member at a time or initiate an unlimited number of callouts simultaneouslywithin the same and/or different locations. Custom message ability to communicate the reason for the call-out Escalation process in the event the automatic system fails to assemble the necessary crew User friendly process for updating schedule and status to prevent calling employees whoare unavailable

Product Codes: 20863, 92003, 20819

Agency Information

Issuing Agency: City of Farmington

State: New Mexico

Agency Type: State and Local

Contact: Sharron Nelson 805 Municipal Drive, Farmington, New Mexico, 87401

Phone: 505-599-1376

Fax: 505-599-1377




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