Government Contract | Arkansas
Answering Services - ASC - REBID

Bid Information

Bid Alert No: 00002354718

Bid Title: Answering Services - ASC - REBID

Agency Bid No. Title: Not Stated

Received Date: 09/30/2020

Close Date: 10/26/2020

Purchase Type: Not Stated

Delivery Point: Hot Springs, Arkansas

Delivery Date: Not Stated

Special Notices: Bidder Preregistration


Specifications include, but are not limited to: 1. Answer incoming calls for 501-321-6200, 501-623-7963, 501-623-5502. and 501-623-7473from 3:30 pm till 7:00 am Monday thru Friday, 3:30 pm Friday thru 7:00 amMonday, and 24 hours daily during City Holidays.2. Answering service will record the customers name, address, phone number, time and date, and thenature of the emergency. Answering service will then forward this information by text to the citieson-call personnel. On-call personnel will reply with verification of receipt. In the event that on-callpersonnel does not reply within 30 minutes answering service is to follow the call flow chart.3. City of Hot Springs personnel on duty at each plant will call every 2 hours for a safety check from6:00 pm to 6:00 am Monday thru Friday, and 24 hours daily on Saturday, Sunday, and Holidays.In the event that there are two employees at the plant they will notify the answering service and 2hour safety check calls will not be required.4. Answering service must provide (by email) a written daily report with all emergency call information.This report must be received by 7:30 am each business day.5. City will provide a list of on-call numbers and a call flow chart in the event that on-call personnelcannot be reached or a safety call is not made.6. City staff prefers a toll free number for transferring calls to be provided by the successfulrespondent. Indicate in your response the availability of the toll free line.

Bid Related Documents

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Product Code: 91505

Agency Information

Issuing Agency: City of Hot Springs

State: Arkansas

Agency Type: State and Local

Contact: Mary Burks, Purchasing Office 324 Malvern Ave, Hot Springs, Arkansas, 71901

Phone: 501-321-6830

Fax: 501-321-6833




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