Government Contract | Alaska
ANSWERING SERVICE STATEWIDE

Bid Information


Bid Alert No: 00002129574

Bid Title: ANSWERING SERVICE STATEWIDE

Agency Bid No. Title: 20-20-104

Received Date: 04/10/2020

Close Date: 04/15/2020

Purchase Type: Not Stated

Delivery Point: Not Stated, Alaska

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: a) Provide a Toll Free 800 Number for this service. Number shall remain constant throughout the term ofthe agreement. Any changes to the 800-number provided must be approved by the department. The800-number must accommodate out of state calls.b) Live person required when answering calls. No automated robots will be allowed.c) Log all calls received/patched and provide a log report via email to the designee on a daily basis showingmessages sent from calls. This log shall be in sequential order and will be used to show overage chargesif any.d) Contractor may be required to be available for meetings on rare occasions for quality assurance or otherservice concerns as needed.e) Patching/Forwarding is required and shall be included in monthly flat rate fee.f) Texting, and faxing shall be included in monthly flat rate and provided as needed.

Bid Related Documents

Download Document

Product Code: 91505

Agency Information


Issuing Agency: State of Alaska - Department of Corrections

State: Alaska

Agency Type: State and Local

Contact: APRIL C. AKERS Administrative Services, 550 W. 7th Avenue, Suite 1800, Anchorage, Alaska, 99501

Email: april.akers@alaska.gov

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