Government Contract | Arkansas
ANSWERING SERVICE FOR UTILITY DEPARTMENTS

Bid Information


Bid Alert No: 00002128814

Bid Title: ANSWERING SERVICE FOR UTILITY DEPARTMENTS

Agency Bid No. Title: RFP-Answering Services ASC

Received Date: 04/10/2020

Close Date: 04/27/2020

Purchase Type: Not Stated

Delivery Point: Hot Springs, Arkansas

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: 1. Answer incoming calls for 501-321-6200, 501-623-7963, 501-623-5502. and 501-623-7473 from 3:30 pm till 7:00 am Monday thru Friday, 3:30 pm Friday thru 7:00 amMonday, and 24 hours daily during City Holidays.2. Answer service will record the customers name, address, phone number, time and date,and the nature of the emergency. Answering service will then forward this informationby text to the cities on-call personnel. On-call personnel will reply with verification ofreceipt. In the event that on-call personnel does not reply within 30 minutes answeringservice is to follow the call flow chart.

Bid Related Documents

Download Document

Product Code: 91505

Agency Information


Issuing Agency: City of Hot Springs

State: Arkansas

Agency Type: State and Local

Contact: Mary Burks, Purchasing Office 517 Airport Road, Hot Springs, Arkansas, 71913

Phone: 501-321-6830

Fax: 501-321-6833

Email: mburks@cityhs.net

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