Government Contract | Louisiana
Answering Service- LDH

Bid Information


Bid Alert No: 00001906179

Bid Title: Answering Service- LDH

Agency Bid No. Title: 3000013908

Received Date: 10/22/2019

Close Date: 10/24/2019

Purchase Type: Not Stated

Delivery Point: 628 N. 4th Street, 2nd Floor, Baton Rouge, Louisiana, 70802

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to:The Contractor shall screen calls to determine the following criteria:If the reports involve abuse, neglect, exploitation, or extortion.If the vulnerable individual is 18-59.If the adult has a physical, developmental, or mental disability.If the vulnerable adult is located in Louisiana.What is the risk to the vulnerable adult?The vendor will provide callers with the number to the Governors Office of Elderly Affairs for all reports involving adults age 60 and older.The Contractor must have communication capabilities and features for callers in accordance with standards set forth in the Americans with Disabilities Act and provide services in easily understood English (or Spanish, when required).OAAS will provide specific call scripting and procedure protocol details to the Contractor.The Contractor must:Answer all calls professionally using a scripted greeting.Answer all calls received by the third ring.Have knowledge of the services being provided.Communicate fluently in English or Spanish.Provide bilingual support 24/7 for Spanish speaking callers.Provide TTY assisted calls.

Product Codes: 91549, 91505

Agency Information


Issuing Agency: State of Louisiana - Department of Administration

State: Louisiana

Agency Type: State and Local

Contact: Tristan Babin Office of State Procurement, 1201 N. Third Street, Suite 2-160, P.O. Box 94095, Baton Rouge, Louisiana, 70804

Phone: 225-342-4824

Email: tristan.babin@la.gov

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