Government Contract | Maryland
Annual Hardware Support for IBM Servers

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Bid Information

Bid Alert No: 00002549741

Bid Title: Annual Hardware Support for IBM Servers

Agency Bid No. Title: BPM023225

Received Date: 03/22/2021

Close Date: 03/23/2021

Purchase Type: Term:

Delivery Point: Not Stated, Maryland

Delivery Date: Not Stated

Special Notices: Questions Due By 03/22/2021 12:00 PM


Specifications include, but are not limited to: 2.3.1 The Contractor shall provide the Department with a single point of contact;2.3.2 When a server malfunctions, the Department will diagnose the problem and, if required, identify the part or component to be replaced. The Department will contact the Contractor by telephone, and the Contractor shall respond to the call for service in less than four hours of the original request;2.3.3 When requested by the Department, the Contractor shall provide live-voice support to assist the Department in diagnosing a problem to determine if a part or component should be replaced;2.3.4 The Contractor shall have a requested part or component delivered to the Department within no more than 24 hours of the Departments request for service.

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Product Code: 93921

Agency Information

Issuing Agency: State of Maryland Department of Public Safety and Correctional Services

State: Maryland

Agency Type: State and Local

Contact: Baltimore Central Booking and Intake Center, 300 East Madison Street, Baltimore, Maryland, 21202



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