Government Contract | Texas
Accuvoice Software Renewal

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Bid Information


Bid Alert No: 00002551229

Bid Title: Accuvoice Software Renewal

Agency Bid No. Title: I04112

Received Date: 03/23/2021

Close Date: 03/25/2021

Purchase Type: Term: 06/01/2021 - 05/31/2022

Delivery Point: 1002 Washington Ave., Houston, Texas, 77002

Delivery Date: Not Stated

Special Notices: Questions Due By 03/23/2021 04:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to: 1.0 We are looking for the following support to continue system uptime and customersatisfaction:IVR Support and Maintenance: Call and / or email support for urgent and non-urgent issues Support Monday Friday from 8am - 5pm CST. English as the first language for support Provide remote support / technician ASAP to troubleshoot / resolve issues Immediately request patches and updates for free Quick escalation to developers, if needed Support Text to Speech Application Support Cisco Call Studio Application Provide telephone conference call as necessary Provide quarterly, annual reviews and consultation on the system to ensure thesystem is optimized Monitoring the Cisco Voice Portal / Call Manager system for outages

Bid Related Documents

Download Solicitation Notice

Bid Related Attachments

Download Attachment

Product Code: 92045

Agency Information


Issuing Agency: City of Houston

State: Texas

Agency Type: State and Local

Contact: Joyce Baker

Email: joyce.baker@houstontx.gov

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