Government Contract | Texas
Workforce Management System

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Bid Information

Bid Alert No: 00000515870

Bid Title: Workforce Management System

Agency Bid No. Title: RFP 5600 PAX0131

Received Date: 03/17/2016

Close Date: 04/14/2016

Purchase Type: Not Stated

Delivery Point: Austin, Texas

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 03/31/2016 02:00 PM, Bidder Preregistration


Specifications include, but are not limited to:The Austin Police Department Communications Division (APD) seeks proposal from WorkforceManagement Solution providers for turnkey Workforce Management System (WFM) for its 911 DispatchCenter.APD is requesting a proposal in support of the following project to be implemented in three phases:Phase I Forecasting, Scheduling and Adherence module:The module shall forecast scheduling needs based on historical information and schedule operators, intheir various roles/sections. . The module shall allow a feature to document scheduled and unscheduledleaves. This scheduling software shall automate everything from schedule overtime, mandatoryovertime, ensuring shifts are covered to the agencies specifications and receiving emails fromemployees of vacation requests, sick days. The module shall allow for shift forecasting, decreasemandatory overtime for shift coverage, track vacation, and sick time approved and taken, adherence tobreak and lunch policies and assist with monthly, quarterly, and yearly statistical reporting.Phase II Quality Assurance (QA) module for performance measures and trend analysis:The QA module shall facilitate supervisory staff assessment of their staffs performance based onAPDsidentified criterion.The module shall have the ability to work on manual basis and/or in an automatedconfiguration.The module shall have the ability to interface with APDs telephone systems, ComputerAided Dispatch software, and radio system.The module shall be able to search by date, time period,workgroup, user, and keyword search

Bid Related Documents

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Product Codes: 20964, 20863

Agency Information

Issuing Agency: City of Austin

State: Texas

Agency Type: State and Local

Contact: Sai Xoomsai Purcell Purchasing Office, 124 West 8th Street, Room 308, Austin, Texas, 78701

Phone: 512-972-7401

Fax: 512-972-4016




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