Government Contract | Vermont
VolP Phone System w/unified communications

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Bid Information

Bid Alert No: 00000528516

Bid Title: VolP Phone System w/unified communications

Agency Bid No. Title: Not Stated

Received Date: 04/01/2016

Close Date: 04/22/2016

Purchase Type: Not Stated

Delivery Point: Waterbury, Vermont

Delivery Date: Not Stated


The Center for Crime Victim Service is requesting a proposal for an on- premises VoIP phone system that has unified communications solution. Required Features/Service: The proposal should provide call center capabilities, conference bridging ability for all users, a web interface for users and administrators, mobile app connectivity, and should include present and real-time collaboration for all users. Hardware: On Premise PBX to handle 30 users 30x VoIP phones 1x VoIP Conference phone 2x PoE 24 port switches Software: Ability for callers to press a DTMP key to escape to operator/auto- attendant Analog device support Call parking Conference calling for up to 6 participants, with the ability to include both internal and external callers Custom call routing DID addressable Auto-Attendants Direct Inward Dial Automatic Time of Day and Day of Week scheduling with separate greeting options o Scheduling must include manual override, and granular application. Ability for system administrator to require/reset passwords for voice mailboxes Group extensions/ringing Inbound and outbound caller identification Individual and group paging, including the ability to override current phone status and force paging content to the telephone speaker Online backup and restore capabilities for user and configuration date, without service interruption The ability to pre-record, store and dynamically switch between store message with an auto-attendant Times ringback for held/parked calls TTY/TDD support Transfer display showing origin of incoming transferred calls Ability to set message indicators for when users are away or busy Distinctive Ring to distinguish outside/inside callers Integrated electronic fax capability Support for nested or multi-level auto- attendants, allowing a selected option to branch out into a new auto-attendant tree Web-based administration Required Handset Features: Call transfer Desktop and wall mount capability Display CID/origin date for incoming calls Feature keys Last number redial List recent activity Message waiting display Network pass-through ports, allowing a PC to be daisy-chained through the telephone unit Online site phone directory Powerrequirements: o Consists of category 5e and 6 infrastructure Volume and mute controls Required Network Features: Must be rack mountable in a standard 19 data rack server by standard 110-volt electrical power Network connectivity is provided by 1Gb RJ-45 Ethernet ports The system must support Quality of Service and the 802.1p standard for voice prioritization Required Voice mail features Configure the box to not accept incoming message per level of service Configure message forwarding/offsite notification to e-mail, external phone or converged phone External message retrieval by phone or web access Configure the number of rings before routing to voicemail Set voicemail password Transfer messages to another user, with the ability to append a message of their own in the process Temporary/alternate greeting storage that allows the user to later restore their standard message without re-recording Required Reporting features: The system should have robust call accounting capabilities with, at a minimum, the ability to report inbound, outbound and internal calls by station, group, department and building. System must provide additional, separate reporting for 911 calls, and should provide similar reporting for custom-internal emergency numbers. Call accounting reports should be available to print, email or to export to a common file format such as CSV or PDF. The system should provide system and user-level voice mailbox reporting to track basic system functions and usage, including size of messages stored, message aging, bad password entries, average accesses per day, access method (handset, web interface, etc.) and auto-deletion of messages Performance reporting, including: Real-time reporting/monitoring of lines in use, with the ability for a system administrator to forcibly disconnect calls if required Reporting of the average and maximum wait times to acquire a channel Reporting of calls failed due to lack of available channel ACD volume and wait reporting Training: Vendor is to provide a comprehensive training plan that incorporates multiple levels of on premise training for staff and administrators. Systems maintenance and support: Vendor will include a complete listing of available service and support plans, including the range of offered support and escalation plans. This information should include: An itemized list of services Ongoing maintenance cost 3-5 forecast of increases in hardware/software maintenance costs Detail for locally-available support, hours and limits of coverage for service and repairs Lifecycle timelines indicating any anticipated reductions in support (including end of software development or hardware production cycles), and anticipated end of support No additional specifications were given.

Bid Related Documents

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Bid Related Attachments

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Product Codes: 83883, 83984, 88343, 83835, 83833, 88390, 83988

Agency Information

Issuing Agency: Vermont Center for Crime Victim Services

State: Vermont

Agency Type: State and Local

Contact: Melinda Meyer 58 South Main St., Suite 1, Waterbury, Vermont, 05676

Phone: 802-241-1250

Fax: 802-241-4337



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