Government Contract | Rhode Island
Voice over Internet Protocol Intergrated Voice and Data System

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Bid Information

Bid Alert No: 00000529319

Bid Title: Voice over Internet Protocol Intergrated Voice and Data System

Agency Bid No. Title: 16-25

Received Date: 04/04/2016

Close Date: 05/17/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 04/20/2016, Questions Due By 04/20/2016 02:00 PM


Specifications include, but are not limited to:The Contractor shall provide RIPTA with a complete listing ofavailable service and support plans. These shall include the rangeof offered services including all levels of support plus an escalationplan, as follows:o An itemized list of services for each site.o Ongoing maintenance cost, including labor if applicable.o Forecast any increase for up to 5 years for hardware,software maintenance, licensing needs, including labor toperform upgrades.o Detail local support, hours, and limits of coverage for serviceand repairs.o Proposer to provide their maintenance plan options with fourhour or less response times for non-emergency calls, andone hour or less for system down critical response,including non-business hours, holidays, and weekends.o Provide complete software upgrade plans withinMaintenance.

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Product Codes: 83883, 83984, 88343, 83835, 83833, 88390, 83988

Agency Information

Issuing Agency: Rhode Island Public Transit Authority

State: Rhode Island

Agency Type: State and Local

Contact: Procurement Department, 705 Elmwood Avenue, Providence, Rhode Island, 02907



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