Government Contract | Illinois
Voice Over Internet Protocol (VoIP) Telecom System, Support, and Services

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Bid Information

Bid Alert No: 00000466561

Bid Title: Voice Over Internet Protocol (VoIP) Telecom System, Support, and Services

Agency Bid No. Title: 14-0081R

Received Date: 01/22/2016

Close Date: 03/03/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Mandatory 02/04/2016 11:00 AM, Brand Name or Equal, Small Business Set-Aside


Specifications include, but are not limited to:The Illinois Tollway is an administrative agency of the State of Illinois which exists to provide for the construction,operation, regulation, and maintenance of a system of toll highways within the State of Illinois. The Tollways mainrevenue is derived from the tolls it collects from the motoring public. The Tollway is also empowered to enter intocontracts; acquire, own, use, lease, operate, and dispose of personal and real property, including rights of way,franchises, and easements; establish and amend resolutions, by-laws, rules, regulations, and toll rates; acquire,construct, relocate, operate, regulate, and maintain the Tollway system; exercise powers of eminent domain andcondemnation; raise or lower toll rates; and contract for services and supplies, including services and supplies for thevarious patron service areas on the Tollway system. Tollway funds are not appropriated by the Illinois GeneralAssembly.The Illinois Tollway requests proposals from responsible Offerors to meet its needs. A brief description is set forthbelow for the Offerors convenience, with detailed requirements in subsequent sections of this solicitation. If interestedand able to meet these requirements, the Illinois Tollway appreciates and welcomes an offer.Brief Description:The Illinois Tollway intends to procure a centrally-managed, multi-site Voice over Internet Protocol (VoIP) Cisco-basedsystem with fully-redundant call processing, voicemail servers, software, equipment including digital and IP phone setsand headsets, technical support, training, and professional services.The basic telephony package will provide for the automatic callback/ring again, call forwarding, call hold, call transfer,conference calling/3-way, last number redial, speed calling and touch tone. Additional features being solicited include,but are not limited to, music, wait time announcements, voicemail-to-email and fax-to-email functionality, E-911specifications, auto-attendant, scripted queue messages, call recording and reporting.A variety of professional services is being solicited including, but not limited to, design and project management ofsolution installation, installation of network equipment, setup and initialization monitoring services, andsystem/network monitoring and alerting. The Illinois Tollway is also requesting services such as onsite and technicalsupport and system programming

Bid Related Documents

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Product Code: 88343

Agency Information

Issuing Agency: State of Illinois - Toll Highway Authority (Illinois Tollway)

State: Illinois

Agency Type: State and Local

Contact: Sonja Wolniakowski, Illinois Tollway 401 South Spring Street, 801 STRATTON OFF.BLDG, Springfield, Illinois, 62706

Phone: 630-241-6800

Fax: 630-505-9270




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