Government Contract | Maryland
Visual Communication Services

Bid Information

Bid Alert No: 00000489381

Bid Title: Visual Communication Services

Agency Bid No. Title: 1061666

Received Date: 02/18/2016

Close Date: 03/22/2016

Purchase Type: Term:

Delivery Point: Montgomery County, Maryland

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 03/01/2016 09:00 AM, Warranty Required


Specifications include, but are not limited to:a. The Contractor must provide visual communication services at the times required by the County. NormalCounty business hours for the services described in this RFP are from 8:00 a.m. to 6:00 p.m., Mondaythrough Friday. The Contractor must be capable of providing visual communication services during theCounty business hours, after-hours, and weekend hours, as well as for emergency situations on 24-hour/7days-a-week, 365 days per year basis.b. The County intends for each using department or agency to use this contract independently. TheContractor must provide an effective and efficient web-based system for accepting and confirmingrequests for visual communications services from multiple requestors in various individual Countydepartments or agencies. The Contractor must also provide to the County a working telephone numberand email address that will be monitored on a 24-hour/7 days-a-week, 365 days per year in order torespond timely to after hours and weekend emergency requests and to resolve any emergency problems.These services must be available during the duration of the contract. If the web-based service or thetelephone/email service is temporarily unavailable for any reason, the Contractor must inform the Countyimmediately and have a back-up system in place to accept requests, confirm assignments and resolveproblems.

Product Codes: 96117, 96175, 96172, 96146

Agency Information

Issuing Agency: County of Montgomery

State: Maryland

Agency Type: State and Local

Contact: Darleen Elliott 255 Rockville Pike, Suite 180, Rockville, Maryland, 20850

Phone: 240-777-9934



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