Government Contract | Missouri
UTILITY BILL ANALYSIS AND CUSTOMER EDUCATION SOFTWARE

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Bid Information


Bid Alert No: 00000594674

Bid Title: UTILITY BILL ANALYSIS AND CUSTOMER EDUCATION SOFTWARE

Agency Bid No. Title: 125/2016

Received Date: 06/09/2016

Close Date: 07/08/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 06/17/2016 05:00 PM

Specifications

Specifications include, but are not limited to:DESCRIPTION: Offeror shall provide a software solution that can be integrated with the new utility billing system (Advanced Utility Systems CIS Infinity v 4). W&L is seeking a software solution that will educate and engage customers about their utility bill and more specifically on the relationship between weather and usage. Software shall integrate local weather data. The software shall be able to present general information if a customer has not established security that allows access to their account information. The software shall provide the security to allow the customer to authorize use of their account information and then provide educational information based on that account information. In addition to providing information to a customer requesting the information, the software shall allow the Customer Service Representative (CSR) to access the weather/usage analysis information for any customer that may call with questions

Product Codes: 20911, 20800, 20900, 20810

Agency Information


Issuing Agency: City of Columbia

State: Missouri

Agency Type: State and Local

Contact: Cale Turner Columbia Water & Electric,, 1501 Business Loop 70E, Columbia, Missouri, 65201

Phone: 573-874-7375

Fax: 573-874-7762

Email: dcturner@gocolumbiamo.com

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