Government Contract | Maryland
TECHNOLOGY SUPPORT SERVICES

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Bid Information


Bid Alert No: 00000601155

Bid Title: TECHNOLOGY SUPPORT SERVICES

Agency Bid No. Title: IFB-16081

Received Date: 06/15/2016

Close Date: 06/23/2016

Purchase Type: Term:

Delivery Point: Baltimore, Maryland

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 06/02/2016 10:00 AM, Questions Due By 06/03/2016 04:00 PM

Specifications

Specifications include, but are not limited to:. I. The vendor must provide technology support services that are aligned and integrated with multivendor services and systems and industry recognized standards.. Ii. The vendor must follow recognized best practices for performing maintenance, troubleshooting, installations, and replacements on critical Information Technology (IT) systems.. Iii. The vendor shall submit a comprehensive work plan which states the number of personnel to support the schools and meet all service level agreements (SLA). A minimum of 28 technicians is required.. Iv. The vendor shall provide a minimum of an entry level service technician following the support model below. Other support models may be recommended by the vendor.. V. The vendor shall provide a lead technician to serve as the liaison betweenCitySchools a n d v e n d o r . T h e l e a d t e c h n i c i a n shall be responsible for administrative and personnel tasks for the vendor. B. Laptop Services i. Break/Fix services (warranty and non-warranty services, including hardware accessories) for a multi-vendor technology environment and systems ii. Maintain Asset Inventory at the school level iii. Software packaging, installations, deployment, and removals

Product Codes: 93921, 92045

Agency Information


Issuing Agency: Baltimore City Public Schools

State: Maryland

Agency Type: State and Local

Contact: Ted King, Materials Management Materials Management Office, 200 East North Avenue, Room 401, Baltimore, Maryland, 21202

Phone: 410-396-8817

Fax: 410-545-6977

Email: trking@bcps.k12.md.us

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