Bid Alert No: 00000600678
Bid Title: TECHNOLOGY SERVICE DESK SERVICES
Agency Bid No. Title: 269-2016-082
Received Date: 06/16/2016
Close Date: 07/19/2016
Purchase Type: March 22, 2017 Services commence. Company begins providing all Technology Service Desk Services.
Delivery Point: Charlotte, North Carolina
Delivery Date: Not Stated
Special Notices: Pre-Bid Conference Optional 06/28/2016 03:00 PM
Specifications include, but are not limited to: provide twenty-four(24) hour a day, seven (7) day a week phone support to approximately 7,200 CityUsers (not including contract employees) and 7,000 laptops and desktop devicesUsers. The City has had Service Desk Services for approximately twelve (12) years,with the Services being outsourced for the last eight (8) years. I&T has chosen to usethe Information Technology Infrastructure Library (ITIL) Service Managementframework as a foundation for this program. The program will include theincorporation of industry best practices as defined by (ITIL).
Product Codes: 93921, 92045
Issuing Agency: City of Charlotte
State: North Carolina
Agency Type: State and Local
Contact: Sarah Poulton Charlotte-Mecklenburg Government Center, 600 East Fourth Street, 9th FL, Charlotte, North Carolina, 28202