Government Contract | Tennessee
SUPPLEMENTAL CLAIMS PROCESSING AND CALL CENTER SERVICES FOR THE DIVISION OF UNCLAIMED PROPERTY

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Bid Information


Bid Alert No: 00000608547

Bid Title: SUPPLEMENTAL CLAIMS PROCESSING AND CALL CENTER SERVICES FOR THE DIVISION OF UNCLAIMED PROPERTY

Agency Bid No. Title: 30901-32817

Received Date: 06/24/2016

Close Date: 07/21/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 07/11/2016 02:00 PM, Pre-Bid Conference 06/27/2016 11:00 AM

Specifications

Specifications include, but are not limited to:The Contractor shall provide all goods or services and deliverables as required, described, and detailed below and shall meet all service and delivery timelines as specified by this Contract.A.2. Supplemental Unclaimed Property Claims Processing.In General. The Contractor shall review and process all Fast-Track unclaimed property claims assigned by the State to the Contractor hereunder and in accordance with such guidelines and procedures as shall be mutually agreed to by the Parties. For purposes of this Contract, a claim shall be considered a Fast-Track claim (i) if the claim was set up by the claimant through the States unclaimed property website and (ii) if the following parameters are met:The claimant is listed as the property owner in the States unclaimed property management system, which is the UPS2000 System;The claimant is alive (not deceased or a business/organization);The claimant resides in the State of Tennessee;The social security number entered by the claimant matches the social security number in the Tennessee Department of Safetys database;The date of birth entered by the claimant matches the date of birth in the Tennessee Department of Safetys database;The drivers license number entered by the claimant matches the Tennessee drivers license number in the Tennessee Department of Safetys database;The propertys cash value is $5,000 or less;(8)The property does not include the proceeds from a safe deposit box; and(9) The unclaimed property holder was not the Tennessee Consolidated Retirement System or an agency that administers Tennessee child support.The above parameters may be modified as mutually agreed to in writing by the Parties.Claim and Property Data. All claim and property data shall be obtained by the Contractor from the States database, which is the UPS2000 system, so that all activity can be tracked and recorded in the States database. The State will establish a secure Business to Business VPN tunnel with the Contractor. The Contractor shall then access the States application via the secure VPN tunnel. The Contractor shall provide internal routing and DNS to this VPN tunnel for all users of the Contractor. The State will provide and manage user accounts for access to the application. The Contactor shall provide all user account details as requested by the State and participate in a quarterly audit of the user accounts. To safeguard the States data, the Contractor shall maintain the controls described in pages [PAGE NUMBERS FROM SUCCESSFUL PROPOSAL WHICH RESPOND TO SECTION C.5. of RFP ATTACHMENT 6.2] of the Contractors proposal or such other controls as shall be agreed to in writing by the Parties

Bid Related Documents

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Amendments

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Product Code: 95327

Agency Information


Issuing Agency: State of Tennessee - Department of Treasury

State: Tennessee

Agency Type: State and Local

Contact: Dawn Rochelle, Department of Treasury 502 Deaderick Street, 13th Floor, Andrew Jackson State Office Building, Nashville, Tennessee, 37243

Phone: 615-253-8770

Fax: 615-253-4966

Email: dawn.rochelle@tn.gov

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