Government Contract | Rhode Island
STUDENT LOAN BILLING SERVICES

Bid Information


Bid Alert No: 00000591275

Bid Title: STUDENT LOAN BILLING SERVICES

Agency Bid No. Title: 7550670

Received Date: 06/06/2016

Close Date: 06/30/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 06/13/2016 05:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to:Rhode Island College, a public higher education institution is seeking proposals from qualified firms to provide banking, billing, accounting, reporting, related services, and an interactive PC-based system, that will facilitate the consolidation of the College Student Loan Offices need in the collection of loans from the Federal Perkins Loan Program.Specific RequirementsThe Loan Servicer must possess extensive prior experience in Federal Loans, Collections, banking, billing, accounting and reporting. Having experience with an interactive PC-based system is desired. SECTION 3: SCOPE OF WORK General Scope of Work The College seeks to contract with a company experienced in servicing student loan programs to provide a support system for the following College programs: Federal Perkins Loan Program The Vendor will provide the following services for all loans: maintaining contact with the borrower, processing deferments and adjustments to borrower's accounts, periodic billing and other notifications, payment processing, loan reporting and training for loan personnel in the effective use of the Vendor's program. Technical Specific Activities / Tasks Customer Service 1. The College requires that our Student Loan Billing Servicer respond to all College and Borrower Telephone Calls, Email Inquiries, etc. within (24) hours of request. Does your company meet this requirement? Please answer yes or no. If yes, please explain in detail.

Bid Related Documents

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Amendments

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Product Code: 94610

Agency Information


Issuing Agency: State of Rhode Island - Department of Administration

State: Rhode Island

Agency Type: State and Local

Contact: Gail Walsh One Capitol Hill, 2nd Floor, Smith St., Providence, Rhode Island, 02908

Phone: 401-574-8122

Email: gail.walsh@purchasing.ri.gov

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