Government Contract | Mississippi
State Paging Services for the University of Mississippi Medical Center

Bid Information

Bid Alert No: 00000544160

Bid Title: State Paging Services for the University of Mississippi Medical Center

Agency Bid No. Title: 3871

Received Date: 04/19/2016

Close Date: 05/19/2016

Purchase Type: to September 30, 2021

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 04/21/2016


Specifications include, but are not limited to:Contractor shall provide Customer pagers and the necessary air time and services which will allow Customer to be contacted twenty-four (24) hours a day, seven (7) days a week via pager statewide within the state of Mississippi. Contractor shall perform all of the services specified in RFPNo.3871andContractors P r o p o s a l , a s a c c e p t e d b y C u s t o m e r , i n r e s p o n s e t h e r e t o . A s p a r t of the paging services to be provided, Contractor shall: A. Provide a local customer care representative and technician within a fifty (50) mile radius of Jackson, Mississippi who shall be available via phone 8:00 A.M. to 5:00 P.M. Central Time Monday through Friday. B. Provide an after-hours on-call account manager and customer service representative support twenty-four (24) hours a day, seven (7) days a week in case of emergencies. C. Take corrective action within one (1) hour after a network or system problem with the service is detected by the Contractor or upon notification by UMMC. The Contractor shall resolve the matter within four (4) hours after the initial report of failure. D. Credit a prorated hourly portion of the applicable monthly service charges for each occurrence during which the user is denied use of the service for eight (8) hours or more during any consecutive thirty (30) day period. The credit shall apply to the initial eight (8) hours and all additional hours, or portions thereof, during which the user is denied access to the service. In addition, UMMC shall be credited all applicable monthly service charges for any 24 hour period of sustained outage of services

Bid Related Documents

Download Document

Product Code: 91505

Agency Information

Issuing Agency: State of Mississippi - Department of Information Technology Services

State: Mississippi

Agency Type: State and Local

Contact: Information Technology Services, 3771 Eastwood Drive, Jackson, Mississippi, 39211



FREE Market Analysis

Get a FREE 90-Day Market Analysis and see the bids you’ve been missing