Government Contract | Iowa
Staffing Management of Central Collections Unit

Bid Information

Bid Alert No: 00000602195

Bid Title: Staffing Management of Central Collections Unit

Agency Bid No. Title: RFP1116625104

Received Date: 06/17/2016

Close Date: 07/20/2016

Purchase Type: Term:

Delivery Point: Not Stated, Iowa

Delivery Date: Not Stated

Special Notices: Questions Due By 06/22/2016 02:00 PM


Specifications include, but are not limited to: The Contractor will work all of Collections returned mail and use best efforts to obtain thecorrect address. Contractor must provide, at Contractors expense, its own predictive dialersystem, and skip trace all accounts upon receipt through certified skip trace system atContractors expense. Collection Facility and EquipmentCollection activity may occur at the CCU facility located at 1305 E Walnut Street, 3rd floorHoover State Office Building, Des Moines, Iowa (the CCU Facility) or may occur at asimilarly situated facility located in the United States, subject to the requirements set out inAttachment # 7A of this Agreement. The CCU is currently using the CACS-G collection systemfrom CGI, Inc. and Contractors predictive dialer system for automated calling. Contractor isexpected to maximize contact rates and minimize abandoned calls in order to maximizecollections and minimize complaints that debtors cant get through to a person.

Product Code: 94633

Agency Information

Issuing Agency: State of Iowa - Department of Administrative Services

State: Iowa

Agency Type: State and Local

Contact: Nancy Wheelock 1305 E. Walnut Street, Hoover State Office Building, Level 3, Des Moines, Iowa, 50319

Phone: 515-725-2268

Fax: 515-725-0038




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