Government Contract | Washington
SPU Water Taps Process Improvements (Project Taps)

Bid Information

Bid Alert No: 00000442312

Bid Title: SPU Water Taps Process Improvements (Project Taps)

Agency Bid No. Title: 15-265-S

Received Date: 12/17/2015

Close Date: 01/07/2016

Purchase Type: Not Stated

Delivery Point: Seattle, Washington

Delivery Date: Not Stated

Special Notices: Questions Due By 12/29/2015 02:00 PM, Pre-Bid Conference Optional 12/22/2015 10:15 AM, Bidder Preregistration


Specifications include, but are not limited to:Project Setup Create project goals, outcomes/deliverables, and roles and responsibilities. Create overall work plan and project schedule, and project approach Finalize scope of improvements Element 2 Process improvements activities 2.1 Define characteristics of successful water taps projects 2.2 Assessment phase Data gathering: Utilizing stakeholder interviews and review of existing documentation provide a current process inventory, including o Customer flows o Outline current customer experience o Current performance metrics Support SPU In developing leadership and change assessments 2.3 Analysis phase Determine process overlaps, gaps and inefficiencies Determine customer, SPU-internal and cross city department pain points Create alternative workflow improvement recommendations for review by Project Taps Team and Steering Committee 2.4 Findings and Recommendations Present for approval - analysis findings and process improvement recommendations oOptions for process flow including roles oSuggested time frame for implementation oOutline impact to all involved branches oOutline customer impact Review, Approve and finalize the improvement approach 2.5 Plan Development Create updated and detailed work flow diagrams. Define and document new KPIs, Roles and Responsibilities and support create of new policies and procedures as well as training and operations manuals. Support the creation of a communication and implementation plan 2.6 Implementation and execution of the Plans Support the creation of a communication and implementation plan 2.7 Project close out and support phase (end of phase Milestone) Finalize all documentation Final report to SPU DSO 2.0 Program Steering Committee, including improvement metrics, and achievements

Product Codes: 91831, 91842, 92518

Agency Information

Issuing Agency: City of Seattle

State: Washington

Agency Type: State and Local

Contact: Vicky Schiantarelli 700 5th Ave., Suite 5300, Seattle, Washington, 98104

Phone: 206-684-7821




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