Government Contract | California
Software as a Service (SaaS) solution and implementation services in support of the Public Inquiry Unit Complaint System Redesign project

Find Open Contracts in the Architecture and Engineering Industry

Find Contracts Now

Bid Information


Bid Alert No: 00000583789

Bid Title: Software as a Service (SaaS) solution and implementation services in support of the Public Inquiry Unit Complaint System Redesign project

Agency Bid No. Title: RFQ 15-212

Received Date: 05/26/2016

Close Date: 06/08/2016

Purchase Type: Not Stated

Delivery Point: Various Locations, California

Delivery Date: Not Stated

Special Notices: Questions Due By 06/01/2016 12:00 PM

Specifications

Specifications include, but are not limited to: The State of California, DOJ requires the services of a Contractor to provide a SaaS solution and associated implementation services in support of the Public Inquiry Unit (PIU) Complaint System redesign project The PIU Complaint System Redesign project addresses the need to obtain services to develop and implement a new, streamlined complaint system that has a separate landing page and that provides a complete end to end solution for receiving, tracking, storing, managing and responding to public inquires. The goal of this project will resolve the current existing problems within the PIUs online complaint forms and database. It is important that the solution platform provides the flexibility to accommodate future needs. The Contractor shall provide DOJ with a customer service platform that is implemented and configured to meet the needs of the DOJs PIU. The proposed solution must include software licenses, hosting (cloud-based Software as a Service), implementation support services including configuration and customization of the software to automate the business processes of the DOJs PIU.

Bid Related Documents

Download Document

Product Code: 92064

Agency Information


Issuing Agency: State of California - Department of Justice

State: California

Agency Type: State and Local

Contact: Richele Coy 4949 Broadway, Room D232, Sacramento, California, 95820-1528

Email: richele.coy@doj.ca.gov

< PREVIOUS PAGE

GET A FREE
MARKET
ANALYSIS

FREE Market Analysis


Get a FREE 90-Day Market Analysis and see the bids you’ve been missing

GET BIDS NOW