Government Contract | Florida
Smart Customer Mobile

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Bid Information

Bid Alert No: 00000536623

Bid Title: Smart Customer Mobile

Agency Bid No. Title: RFI-016-2016

Received Date: 04/07/2016

Close Date: 04/11/2016

Purchase Type: Not Stated

Delivery Point: Lake City, Florida

Delivery Date: Not Stated


Specifications include, but are not limited to:The City of Lake City intends to recommend the award to purchase from Smart Utility Systems(SUS), Smart Customer Mobile (SCM), a customer engagement portal and mobile SaaSplatform addressing energy sustainability and water conversation challenges that supports endto-endutility customer service business processes. SCM enables real-time two-waycommunication between utilities and their customers. The software is developed, sold, andimplemented exclusively by SUS.SUS warrants that no other software or services are available for purchase that would serve asubstantially similar purpose or function as SCM. Furthermore, there is only one price point forSCM because of SUSs exclusive distribution and marketing rights in its product. Only SUSoffers the functionality of the following key industry differentiators for SCM: Sole Integrated Portal/Mobile Platform for all utilities (Electric/Water/Gas) Device-Agnostic with Native Apps (iOS , Android , Windows ) Pre-Integration with any MDM, CIS and backend system Pre-Integrated with Home/Billing Devices (Thermostat, Sprinklers) Pre-Integrated with leading payment gateways Rapid Deployment (2-6 weeks) Real-Time, Two-Way Communication Built-In Customer Service Analytics Deployment Options (Cloud/On-Premise) 100% On-time Implementations ADA Compliant for disabled customers #1 Secured Platform (Customer /Grid)

Bid Related Documents

Download Solicitation Notice

Product Codes: 20800, 20900, 92000

Agency Information

Issuing Agency: City of Lake City

State: Florida

Agency Type: State and Local

Contact: Laurette Burks, Procurement Procurement Department, City Hall, 2nd Floor, 205 North Marion Avenue, Lake City, Florida, 32055

Phone: 386-719-5816

Fax: 386-755-6112




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