Government Contract | Oregon
Rittal-brand Server Cabinet Maintenance and Service

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Bid Information

Bid Alert No: 00000586246

Bid Title: Rittal-brand Server Cabinet Maintenance and Service

Agency Bid No. Title: 028-2016

Received Date: 05/30/2016

Close Date: 06/09/2016

Purchase Type: tern not to exceed 5 years

Delivery Point:

Delivery Date: Not Stated


Specifications include, but are not limited to:Provide a five (5) year agreement to service and maintain Rittal-brand server cabinet equipment to include: 1. Phone Support Availability a. Phone support shall be available 24 hours per day, seven days a week, including weekends and holidays b. Provide a Toll Free number on a twenty-four (24) hour, seven (7) day a week basis for calls within the United States. 2. Unlimited email support 3. 8 Hour Reaction Time a. Reaction time shall be not later than 8 hours following receipt of EWEB request. 4. Bi-annual Preventative Maintenance visits 5. Scheduled Maintenance a. Preliminary inspection to become familiar with the equipment covered under contract and to ascertain the current condition of the equipment. i. Vendor shall run appropriate diagnostics on equipment during this initial visit report any anomalies, emerging or existing problems found during this initial inspection to Contract Administrator b. Schedule i. Vendor shall work with Contract Administrator to establish a schedule for maintenance of all products and devices listed in Appendix 1. This schedule shall be agreed upon by both Contract Administrator and Vendor and shall not be altered except upon written notification and written acceptance. ii. Maintain inspection and service intervals in accordance with manufacturer recommendations and industry best practices in accordance the abovementioned schedule. iii. Preventive maintenance inspections shall be scheduled on during normal Working Hours, not less than six (6) weeks in advance of the inspection. iv. Vendor shall inform Contract Administrator if a transfer to bypass power or full system shutdown is needed before performing their preventive maintenance activities.

Bid Related Documents

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Bid Related Attachments

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Product Code: 93921

Agency Information

Issuing Agency: Eugene Water & Electric Board

State: Oregon

Agency Type: State and Local

Contact: Collin M. Logan Purchasing Office, 4200 Roosevelt Blvd., Eugene, Oregon, 97402

Phone: 541-685-7426




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