Government Contract | Florida
RFP Inbound/Outbound Service & Call Center Solutions

Bid Information


Bid Alert No: 00000399100

Bid Title: RFP Inbound/Outbound Service & Call Center Solutions

Agency Bid No. Title: RFP-2015-7111-9640-LM

Received Date: 10/21/2015

Close Date: 11/02/2015

Purchase Type: Not Stated

Delivery Point: Not Stated, Florida

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: Service Center DeliverablesInbound Calling full customer service offering (30,000 six to seven minute averagecalls/month)Success measures -- ABA (call abandonment average) less than 4%, ProfessionalismSatisfaction greater than 90%, and First Call Resolution greater than 80%Florida Virtual School expects its partner service center to work with us in creating a moreengaging experience for our students, families and physical school counselors. To do so,theService Center will be expected to work closely with our Marketing & Communications teamtohelp disseminate information surrounding the full range of FLVS programs to targetedaudiences. Florida Virtual School expects its partner service center to have an establishprotocol for quality assurance. Florida Virtual School expects its partner service center to maintain anduse a robust and accurate knowledge base.

Product Code: 91520

Agency Information


Issuing Agency: Florida Virtual School

State: Florida

Agency Type: State and Local

Contact: Lisa Maldonado, Purchasing Department 2145 Metrocenter Blvd., Suite 200, Orlando, Florida, 32835

Phone: 407-513-3573

Email: lmaldonado@flvs.net

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