Government Contract | Wisconsin
Request for Information for End User (Desktop) Services

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Bid Information

Bid Alert No: 00000502330

Bid Title: Request for Information for End User (Desktop) Services

Agency Bid No. Title: RFI1619

Received Date: 03/03/2016

Close Date: 03/15/2016

Purchase Type: Not Stated

Delivery Point: Waukesha County, Wisconsin

Delivery Date: Not Stated

Special Notices: Questions Due By 03/08/2016, Bidder Preregistration


Specifications include, but are not limited to:Waukesha County has one full time End User Technician. The Contractor, would provide three (3) full time Workstation Technicians for End User Services support, on an eight (8) hour per day basis, Monday through Friday.Standard Duties and Responsibilities:Each member of the team would be expected to be able to perform the following duties and responsibilities:Evaluation and resolution of microcomputer related technical problems escalated from the Help Desk, or any other source, and reporting it to the Infrastructure Group.Participation in various small and large microcomputer software and technical projects that span several County departments.Configuring software to be ready for distribution via County remote distribution software SCCM with training.IT PC/Laptop/Printer installations and inventory tracking.Creating new PC/Laptop and printer configurations and images.Organizing and categorizing all images as assigned.Prepare and maintain detailed records, reports, and microcomputer documentation.Establishing and maintaining effective working relationships with co-workers, County employees and vendors at all levels in the County.Receiving, inventorying, unpacking, assembling and installing devices; as well as stacking, palletizing, and wrapping obsolete devices for shipment/disposal.

Bid Related Documents

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Bid Related Attachments

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Product Codes: 92037, 92031, 92045

Agency Information

Issuing Agency: County of Waukesha

State: Wisconsin

Agency Type: State and Local

Contact: Diane Knoll, Purchasing Division Purchasing Division, 515 W. Moreland Blvd., Room 310, Waukesha, Wisconsin, 53188

Phone: 262-896-8035

Fax: 262-548-7668




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