Government Contract | Ohio
PROVIDING HELPDESK AND FIELD SUPPORT SERVICES FOR THE CLEVELAND METROPOLITAN SCHOOL DISTRICT

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Bid Information


Bid Alert No: 00000429108

Bid Title: PROVIDING HELPDESK AND FIELD SUPPORT SERVICES FOR THE CLEVELAND METROPOLITAN SCHOOL DISTRICT

Agency Bid No. Title: 21178

Received Date: 12/03/2015

Close Date: 12/28/2015

Purchase Type: Term:

Delivery Point: Cleveland, Ohio

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 12/08/2015 02:00 PM, Questions Due By 12/16/2015 12:00 PM

Specifications

Specifications include, but are not limited to:CMSD is requesting proposals for the support of the district owneddesktops, laptops, mobile devices, Point-of-Sale (POS), VOIP phones, peripherals andsupport for end-users. The two (2) main support areas are (1) Service Desk and (2) FieldSupport (Level 2 and Level 3). The District is currently using a managed service providerfor the above mentioned support needs. This request is for a complete turnkey solutionwhereby the vendor manages the Service Desk and Field Support day-to-day functions inconjunction with CMSD oversight. The District is also seeking a vendor who has astudent internship/worker program for CMSD students as part of their proposal. Inaddition, the District is requesting separate pricing for software imaging and installationservices for various computer devices as laptops, PCs and tablets, etc. (refer to AppendixE). This will be considered an optional service therefore, CMSD reserves the right toterminate this service at any time by providing the vendor a reasonable written notice.

Bid Related Documents

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Amendments

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Product Codes: 92037, 92047

Agency Information


Issuing Agency: Cleveland Metropolitan School District

State: Ohio

Agency Type: State and Local

Contact: Denyse Hirsch 1111 Superior Avenue East, Suite 1800, Cleveland, Ohio, 44114

Phone: 216-838-0413

Fax: 216-436-5118

Email: denyse.hirsch@cmsdnet.net

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