Government Contract | Pennsylvania
PRINTER & SCANNER MAINTENANCE

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Bid Information


Bid Alert No: 00000448088

Bid Title: PRINTER & SCANNER MAINTENANCE

Agency Bid No. Title: 16-002

Received Date: 12/29/2015

Close Date: 01/20/2016

Purchase Type: 2 year term

Delivery Point:

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:Service calls shall be made as follows: 10.1.1 Lehigh County equipment service calls shall only be received from the Office of Information Technology. The Office of Information Technology screens all service calls prior to notifying vendor in an attempt to reduce unnecessary calls. 10.1.2 LCA equipment service calls shall only be received from either Peter Burkhardt or Ed Bielarski. 10.2 All required services shall be performed during normal working hours, by employees of the successful vendor. Subcontracting any portion of this contract will not be permitted. Normal working hours are defined as 8:00 A.M. through 5:00 P.M., Monday through Friday, excluding holidays. No after-hours rates shall be charged.10.3 Vendor must: 10.3.1 Maintain a local (non-toll) telephone contact number, or 10.3.2 Maintain a local (non-toll) wide area telephone contact number, or 10.3.3 Accept all collect toll telephone calls related to this contract for service or support. 10.3.4 Agree that any and all calls to the vendor shall not result in any telephone charges whatsoever to the County. 10.3.5 Agree that when a service call is made only a brief description of the problem or requested service will be verbally required. 10.3.6 Safely keep parts in an organized manner and out of the way in cases where equipment has been dismantled on site and the vendor has to leave the site for an extended period of time

Bid Related Documents

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Amendments

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Product Code: 93921

Agency Information


Issuing Agency: County of Lehigh

State: Pennsylvania

Agency Type: State and Local

Contact: George M. Nader, Jr 17 S. Seventh Street, Suite 465, Allentown, Pennsylvania, 18101

Phone: 610-782-3030

Fax: 610-820-2013

Email: georgenader@lehighcounty.org

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